We accept orders only on the basis that you have read and understood our terms and conditions.
We aim to dispatch your order the next working day from receive it, please allow up to 3 working days from the day of dispatch before contacting us. You can track your delivery via the confirmation email that will be sent to you within 24 hours from your order. Any shortfalls or defect should be notified to us as soon as possible via our contact us page on this website. When calculating the number of days for delivery please do not include ether Saturday or Sunday.
Please note: At this time we can only send our products to the UK Mainland, if you are not in this regions, please do not purchase from this website.
You can only return a product for these reasons: - Your product is faulty and is within 7 days of delivery for a replacement. - Your product is unopened and within 7 days of delivery for a full refund. Please ensure that you retain the invoice as proof of purchase. We can NOT accept products back if they do not clearly display a returns number on the outside of your parcel.
All products are cheerfully inspected by our experts; if your item is found to have a manufacturers fault then you will be sent a replacement. If the item is out of stock then you will be issued an alternative.
Getting your product back
If your returned item is NOT found to be faulty, or is not in 'as new' condition, and once we have told you we will not refund, replace or give you a credit note - if you have not made arrangements to collect the item from us, using the process provided, the item will become our property within 60 days.
You may return any UNUSED and UNOPENED item within 7 days of receiving it, for a full refund. We will refund you on the process you used to pay (debit card, PayPal etc…) once we have received and processed the item (please allow up to 14 days). We can only refund delivery costs if the return is a result of our error; NO postal costs will be refunded on any goods returned under the 7 day rule. If your product has a fault you must return the item back to us within 28 days of delivery. It may take up to 14 days for our returns team to inspect your item. If found to be faulty a replacement will be sent or credit note issued, NO refund can be issued on any goods over 7 days from the item being delivered. We can only refund postage of the item if agreed by us that it is faulty and when the original receipt is sent with the return. We cannot give a refund for postage with a photocopy or scan i.e. not the original receipt.
Duty to take care
While the item is not in our possession, you will be responsible for it, this is called being under a DUTY TO TAKE REASONABLE CARE of the item while in your possession. This includes the way that you pack any item to be returned and the organisation you choose to return the product to us. This includes any items that may not be received by us i.e. we are only responsible for goods received by us via the provided method.
Although the information and recommendations on this internet website are presented in good faith and believed to be correct, we makes no representations or warranties as to the accuracy of the information. Information is supplied upon the condition that the persons will make their own determination as to its suitability for their purposes prior to use. In no event will we be responsible for damages of any nature whatsoever resulting from the use of or reliance upon information from this site or the products to which the information refers. We do not warrant the accuracy on this website and has no liability for any errors or omissions in the materials.